Job title:  Service Administrator

Hours: 41.5 Hours per week. Monday – Friday 8am-5pm & five hours one Saturday in four on a rota basis.

Salary: £20k + £2k per annum bonus based on KPIs.

Aquila Truck Centres are a prestigious MAN Main Dealer with five Depots across the Midlands, Worcestershire and Gloucestershire. We strive to offer the very best in customer service; we believe that we build strong, lasting relationships with our clients by delivering the best customer service and we do this by having a team made up of the best people. We are currently searching for an exceptional Service Administrator at our Telford depot. We are looking for a hardworking and enthusiastic individual with previous experience in an administration role, ideally in a similar industry.

 

The Role Is:

  • Ensuring exceptional customer service is delivered at all times
  • Liaising with customers, face to face and over the phone
  • Liaising with the workshop to provide customer updates
  • Contacting customers to monitor satisfaction
  • Raising invoices for completed works
  • Interpret warranty and R&M claims from job cards
  • Assist in ensuring all claims are transmitted to R&M and warranty providers
  • Adhoc admin duties to support the department
  • Working towards daily and weekly invoicing targets.

We Would Require You To Be:

  • Exceptional customer service and communication skills
  • Hard-working with a positive attitude
  • Organised work ethic and able to work to a high standard
  • Enthusiastic and dedicated approach to work
  • Ability to work on own initiative and as part of a team
  • Reliable and punctual
  • Competent computer skills
  • Attention to detail
  • Can meet the demands of a fast-paced environment.

We would ideally like you to have previous experience in the commercial vehicle sector

Aquila is a company keen on focusing on your long term development within our organisation. You should be willing to engage in our extensive manufacturer training programmes.

APPLY TODAY.

Application Via Website
What Is Your Nationality? *
Have you been referred by an Aquila Employee? *
Have you ever worked for Aquila before? *
Have you ever been convicted of a criminal offence? *
This declaration is subject to the Rehabilitation of Offence Act 1974. If in doubt, please seek professional advice before completing this section.
Maximum upload size: 2.1MB
Maximum upload size: 2.1MB
Do you have any disabilities that we will need to consider if you are contacted to further your application and call you in for an interview? *
I declare that the information contained in this form is to the best of my knowledge correct. I have revealed all my convictions except any which are classified as "spent" under the Rehabilitaion of Offenders Act. I also authorise the employer to obtain disclosure information via the criminal Records Bureau. I authorise the company to obtain reference and release the company and references from any liability caused by giving & receiving false information. I understand that false statements I have knowingly made will, if I am employed, make me liable to disqualification and to immediate dismissal. *